Privacy Policy

This Privacy Policy explains how Northbeam Gridworks ("we," "us," or "our") collects, uses, and protects information when you visit our website or engage with our services. We are committed to transparency about our data practices.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Contact Information: When you submit a contact form or support request, we collect your name, work email, company name, phone number, and any message content you provide.
• Engagement Data: When you engage our services, we collect business contact information, project requirements, and technical details necessary to deliver our services.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our website, including pages visited, time spent on pages, browser type, device type, and referring URLs.
• Log Data: Our servers automatically record information such as your IP address, access times, and any errors encountered.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect usage data and improve your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for basic website functionality, such as form submission and security features.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve its performance and content.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our consulting and engineering services.
• Communication: To respond to your inquiries, send project updates, and provide support.
• Business Operations: To analyze usage patterns, troubleshoot issues, and improve our website and services.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To protect against unauthorized access, fraud, and other security threats.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We share information with third-party vendors who help us operate our website and business (e.g., hosting providers, analytics services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if such disclosure is necessary to protect against fraud or security threats.
• Business Transfers: If Northbeam Gridworks is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting information to authorized personnel
• Regular security assessments and updates
• Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide our services to you
• To comply with legal obligations
• To resolve disputes and enforce agreements

When we no longer need your information, we securely delete or anonymize it. Contact form submissions are retained for business development purposes for up to 3 years unless you request earlier deletion.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Restriction: Request that we limit how we use your information.
• Portability: Request a copy of your information in a machine-readable format.
• Objection: Object to certain types of processing, such as direct marketing.

To exercise these rights, contact us at hello@northbeamgridworks.com. We will respond to your request within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country's laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: